Frequently asked questions

How can we help you?

Are you located in Liège ?
Our headquarter is located in Liege, we have two operational offices in Petange and Versailles. For Belgium, we have active members in the Walloon region and in Brussels.
Can we call on Prelude for a project study ?
Prelude studies your project and its design in several stages :
  • We define your needs together.
  • Accordingly, we contact your architect.
  • We choose the most suitable material.
  • We provide you with a functional and comprehensible description of your system in a personalized specification.
  • We implement the equipment on the architect's plans and make the electrical wiring plans.
Can we contact Prelude for training ?
Yes, Prelude puts its expertise at your disposal, so you can learn everything you need to master your technology. No more incomprehensible tutorials or boring night classes!
Do my client and I receive a file with all the programming done at the end of the job ?
Yes, it is in accordance with one of our main values which is freedom.
Do you do the wiring ?
Prelude oversees the cabling but we are integrators and work with professional installers.
Do you offer a guard service ?
Prelude is always available, we respond within three minutes,
Do you provide after-sales service ?
Prelude will return up to 6 months after receiving your installation, to make programming changes to your system at no charge if you wish.
How far can you shift ?
Prelude has offices in Belgium, Luxembourg and France. We work on international construction sites.
I already have a home automation installation, but I would like to adapt it, is it possible ?
It all depends on the system already installed. If it is KNX, no problem, it is compatible with everything that exists today. If it is a Legrand-bTicino or Niko system, it depends on the version of the system. For other systems, it is often possible to adapt them with the help of "gateways" that link a specific system to the most widely used standard: KNX.
I don’t have the possibility to run cables, but I would like to have home automation switches, what can I do ?
Install the new technology, EnOcean, wireless without battery, compatible with KNX.
What are the approvals, authorizations and diplomas of Prelude ?

We are certified by many partner companies in the different areas of expertise, either for the company or the workers in the field.

Our approvals, authorizations, and diplomas in:

  • safety and security are INCERT, Ministry of the Interior, Genetec, Axis, Télévic, and BOSEC;
  • automation are KNX, Expert Bticino, EcoXpert at Schneider, Solution Partner Siemens, BEG and Zennio;
  • HVAC are EcoExpert Schneider and Solution Partner Siemens; multimedia is Control4;
  • software and telecom is Cisco;
and for training, we take advantage of Forem's Training Vouchers. We are one of the 8 KNX training centers in Belgium, testifying to our skills, both extensive and specialized in the various special building techniques.
What do you recommend ? A system that depends on a central unit or a decentralized system ?
In order to avoid a global breakdown and to guarantee the stability of your home automation system, we recommend a decentralized autonomous system that offers independence in case of intervention.
What does Prelude do ?
Discover our services !
What guarantee do I have that everything works after Prelude leaves ?
First of all: we will never be far away!  In fact, there is a two-year warranty on all products. We never install a centralized system, we prefer a so-called "bus" system, which ensures that the damage to one component does not cause any other malfunction than that of the component and therefore does not affect the rest of the system. And, the choice of a standard like KNX, ensures that a component can be replaced by another one without any difficulty, whether it is of the same brand or of another brand.
What is Prelude’s expertise in KNX?

For more than 10 years, Prelude has been working with the KNX protocol. Being an approved training center and official partner, Prelude is the Belgian company with the broadest expertise in the field with, in its team, 7 tutors and 14 advanced.

What is Prelude’s supervision ?
Supply of schematic drawings, supply of a summary table for the installation and wiring, supply of a layout plan of the equipment to be installed, site visits, wiring audit, start-up tests ...
What is the cost of automation ?
A basic solution starts with a budget of 4.000 €.
What is the durability of a home automation system ?
Since we offer a system that is not dependent on a single brand, your installation can continue to adapt as time goes on and new technologies emerge.
What should I choose ? A system that communicates over the air ? By a separate cable ? By the usual 220 volts ?
We advise you to choose a solution that is compatible with all media. Choose a solution that is not vector dependent and that speaks a universal language.
What successes and Awards has Prelude achieved ?
Prelude won the KNX AWARD 2018 by integrating a private villa with a huge amount of functionality based on the international KNX standard. Virtually every conceivable technical installation in the villa can be controlled and supervised via KNX. In this project, components and systems from 13 different manufacturers work in perfect harmony.  
Why did Prelude choose to be BOSEC certified?

This certification guarantees the reliability and quality of our fire prevention services. The label not only covers the conformity of the equipment with the standards in force but also attests to the quality of the installation service.

Why should I choose the KNX system over other cheaper systems ?
Choosing the KNX system is not always the most expensive solution.  If you want to use a wide range of functions, then the KNX system becomes less expensive than a traditional electrical installation to adapt.