Frequently asked questions

How can we help you?

Are you a training center approved by the KNX association?

Being certified as a "KNX training center" means that Prelude is an official training center approved by the KNX Association. To obtain this title, you must have the necessary equipment recommended by the association and have at least one certified tutor on your team.

Are you KNX partner?

Being a certified "KNX partner" means that a person has passed the "KNX basic" exam at a certified training center. When a company has at least one KNX member, it can claim its "KNX partner" title. It is a form of quality label that Prelude has obtained for over 10 years.

Are you located in Liège ?
Our headquarter is located in Liege, we have two operational offices in Petange and Versailles. For Belgium, we have active members in the Walloon region and in Brussels.
Can we call on Prelude for a project study ?
Prelude studies your project and its design in several stages :
  • We define your needs together.
  • Accordingly, we contact your architect.
  • We choose the most suitable material.
  • We provide you with a functional and comprehensible description of your system in a personalized specification.
  • We implement the equipment on the architect's plans and make the electrical wiring plans.
Do my client and I receive a file with all the programming done at the end of the job ?
Yes, it is in accordance with one of our main values which is freedom.
Do you grant an as built file ?
Prelude produces and delivers all the documents containing the site data.
Do you offer a guard service ?
Prelude is always available, we respond within three minutes,
Do you operate with the standards ?
Yes, Prelude works mainly with standards.
Do you provide one-line wiring diagrams and electrical layout drawings?
This is an optional service.
What are Prelude’s approvals, licenses and certifications ?
We are certified by numerous partner companies in the various fields of expertise, either for the company as a whole or for the workers who are in the field. Our approvals, authorizations and diplomas : - safety & security: INCERT, Ministry of the Interior and certified by Genetec, Axis, Télévic ; - building automation: KNX expertise, Bticino expert, EcoXpert at Schneider, Siemens partner, BEG, Zennio - HVAC: EcoStruxure at Schneider and Desigo PX at Siemens; - Multimedia: certified by Control4; - IT & ICT: certified by Cisco. We are one of the 8 KNX training centers in Belgium, testifying to our extensive and specialized skills in the various special building techniques.
What is BOSEC certification?

BOSEC is a voluntary certification mark that covers, among other things, installers of automatic fire detection, gas or hydraulic extinguishing and smoke and heat evacuation. Prelude meets the various BOSEC standards and therefore benefits from this certification.

What is Prelude supervision ?
Supply of schematic drawings, supply of a summary table for the installation and wiring, supply of a layout plan of the equipment to be installed, site visits, wiring audit, start-up tests ...
What is the connection between Schneider and Prelude?

Schneider is a German company specialized in energy and construction. They have a range of HVAC controllers and KNX products that we use regularly. Schneider's partners are certified by the company to guarantee the quality of their service. This is particularly the case of Prelude, which is certified Eco-expert Schneider.

What is the connection between Siemens and Prelude?

Siemens is a German company specialized in the energy and construction industry. They have a range of HVAC controllers and KNX products that we use regularly.

Siemens partners are certified by the company to ensure the quality of their service. This is particularly the case of Prelude, which is a certified Siemens Solution Partner.

What is the link between Prelude and KNX?

KNX is an automation protocol for buildings. It has more than 400 manufacturers around the world. The advantage of KNX is the flexibility of its system: whatever the type of device to be integrated into a building, it can easily communicate with other components already present, even if they come from another Mark. In order to guarantee an optimal quality of work, the KNX Association has created skill levels for programmers and integrators:

  • Basic
  • Advanced
  • Tutor
With 7 tutors and 7 advanced, Prelude is the Belgian company with the broadest expertise in the field.
What successes and Awards has Prelude achieved ?
Prelude won the KNX AWARD 2018 by integrating a private villa with a huge amount of functionality based on the international KNX standard. Virtually every conceivable technical installation in the villa can be controlled and supervised via KNX. In this project, components and systems from 13 different manufacturers work in perfect harmony.  
Where is your catchment area ?
Prelude has offices in Belgium, Luxembourg and France. We work on international projects.